Revamping Virtual Assistant
Employee-facing interface that minimises the quantity of service tickets by offering self-help possibilities.
Business need
Leena AI faced a growing competitive landscape and needed to transform into a modern software solution, enhance its performance and ensuring adaptability across various screen sizes.
Goal
Revamp the chat interface with modern look and make it responsive across all devices. Introduce new features that drive product-led growth. Increase employee adoption and improve chatbot engagement
Challenges
The platform's legacy codebase hindered our ability to innovate. To address this, I partnered with the engineering team to design a adaptive grid system and prioritize the customizations we'd retain for a more streamlined product.
Results
After 1.5 year of migrating efforts, today Leena AI complete clientele is migrated to new VA platform